FREQUENTLY ASKED QUESTIONS

Welcome to the Frequently Asked Questions section of Lucy Price Counselling Services.

Lucy understands that choosing the right counsellor and starting a healing journey can raise many questions. This section is designed to provide clear and concise answers to some of the most common inquiries about her counselling approach, services, and what to expect. Whether you're exploring individual counselling or joining one of our groups, Lucy aims to create a supportive and informative space for you.

Please don't hesitate to reach out directly if you don’t find the information you’re looking for.

GET IN TOUCH

What are your business hours?

I currently see clients Monday through Thursday. If you are in distress or if this is an emergency, please call 911 or the Crisis Line: 1-866-585-0445
How do I book an appointment?

Please contact me directly to book at lucy@lucypricecounselling.com
How much do counselling sessions cost?

I offer a free, 20 minute consultation to see if we are a fit, after that, sessions are as follows: $135 for 50 minute session for individuals $225 for a 75 minute session for multiple clients (family or couples)
How do I pay for services?

Payments are due at the end of each session. You may e-transfer funds or you can sign up for an Auto Pay option and your credit card will be billed automatically at the end of each day. Most clients choose to pay by their credit card through their secure Jane app portal. Access to your individual, secure portal will be provided to you after we confirm your first counselling session.
Do you take insurance?

I am unable to directly bill insurance providers, however I am happy to provide you with documentation to submit to your insurance company. Some insurance providers cover sessions by a Registered Social Worker, some do not, please check with your insurance provider about your specific coverage before our first session if having your sessions covered is needed.
Why Virtual Counselling?

Due to the changing nature of our society, e-counselling has become a necessary treatment option. For many reasons, such as social anxiety, a need for privacy, scheduling and travel challenges, some people feel most comfortable with this option. This option is necessary for those people looking to access my services from other communities. This secure option can be facilitated based on your schedule and allows you to access Lucy Price Counselling Services from home, work and anywhere in the world where you have internet access.
How do I use the Jane Booking app?

The Jane app is best accessed using Chrome browser, you will see a “book button” , if you click on this you will be given prompts to set up a user name and password, and then you will have access to my booking page, and may choose either a consultation, an in person or virtual appointment. If you have any trouble, please email me and I would be happy to assist you and find an appointment time that works for you.
Do you provide receipts?

I have a paperless system and do not provide paper receipts, you can access your invoices and receipts at any time through your secure, private client portal.
Can I book counselling in person?

Yes, I am currently able to offer some in-person counselling appointments. Please check for availability on the Jane app.
What confidentiality standards are you required to meet?

Everything you tell me will be kept strictly confidential, unless there is a concern of imminent harm towards yourself or another person, or unless I have your direct, written authorization and consent (in cases of referrals, speaking to another care provider or consulting with other professionals in order to provide you the best treatment). Also, please note that if I happen to see you outside of our sessions, I will not acknowledge you unless you acknowledge me- this is to protect your privacy- not because I am ignoring you!
What if I need to cancel my appointment?

I require 24 hours notice to cancel an appointment, you may cancel your session through your client portal or by email. Cancellations within twenty four hours will be charged the full session fee. I do understand that emergencies happen, if this is the case, please contact me to discuss.
What issues can counselling help with?

Counselling can address a wide range of concerns, including anxiety, depression, stress, relationship issues, addiction, trauma, self-esteem, grief, and life transitions. Whether you're facing specific challenges or simply seeking personal growth, counselling provides a supportive space to explore your thoughts and emotions.
How long does a counselling session last, and how often do I need to attend?

Typically, individual counselling sessions last around 50 minutes, while couple and family sessions may be up to 60-75 minutes. The frequency of sessions depends on your needs and goals; some clients prefer weekly sessions, while others may opt for bi-weekly or monthly appointments. Together, we’ll create a schedule that works best for you.
How long will I need to be in counselling?

The duration of counselling varies from person to person. Some clients find that a few sessions are enough to work through a specific issue, while others may benefit from longer-term support. During our initial consultation, we’ll discuss your goals and create a personalized plan to determine the most suitable treatment.
Is counselling confidential?

Yes, confidentiality is a core principle of our practice. What you share in sessions remains private, and your information will not be disclosed without your consent, except in cases where there is a legal or ethical obligation to protect your safety or the safety of others. We are committed to creating a safe and secure environment for our clients.
Do you offer online or in-person sessions?

We offer both online and in-person counselling options to accommodate different needs and preferences. Our online sessions are conducted via a secure video platform, ensuring your privacy and confidentiality. In-person sessions are held at our comfortable and welcoming practice location and are available on a limited basis.
What should I expect during my first session?

The first session is an opportunity for us to get to know each other. We’ll discuss your reasons for seeking counseling, your goals, and any specific concerns you have. This session also allows you to ask questions and understand our approach. Together, we’ll create a plan that aligns with your needs and sets the foundation for our work together.
How do I know if counselling is right for me?

If you’re feeling overwhelmed, stuck, or struggling with any aspect of your life, counseling could be a valuable resource. It provides a space to explore your thoughts and feelings with the support of a professional who can offer guidance, tools, and perspective. During an initial consultation, we’ll discuss your needs and determine if counselling is a good fit for you.